Our values:

Our client
care
commitment
to you:

Complaints:

What to do if
we cannot resolve your complaint:

What to do
if you are
unhappy with
our
behaviour:

Client Care

 

 

Client care is at the heart of everything we do.  Our business is long established and built on the traditional foundations of putting clients first. At the same time we are forward thinking and commercially astute providing the very best legal resource, whether for you as an individual or for your business.

As solicitors we are regulated by the Solicitors' Regulation Authority; what regulates us, protects you.

Our client care commitment is based on providing a

professional service that is prompt, efficient, accessible

and cost effective. 

 

We will:

  • be clear on charges from the outset

  • be honest about the strengths and weaknesses of your position and

  • help you make decisions that best protect your interests.

In providing our service we will be friendly and approachable and work in partnership with you.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have  provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.

If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Contact details

The Cube

199 Wharfside Street

Birmingham B1 1RN

Telephone: 0370 606 2555 inside the UK or +44 (0)121 329 6800 from overseas

 

Email: report@sra.org.uk

or visit their website to see how you can raise your concerns with the 

Solicitors Regulation Authority.